FAQ

When choosing a trading platform, consider the following factors:

• Security: Choose platforms with SAFU fund and cold wallet storage
• Fees: Compare various platform fees, choose cost-effective ones
• Number of Coins: Choose platforms rich in coins according to your needs
• User Experience: Beginners recommend OKX, professional traders recommend Binance
• Customer Service: Choose platforms with fast customer service response

We recommend viewing platform reviews to learn more.

To register an exchange account, you need:

• 📧 Valid email address (Gmail or Outlook recommended)
• 📱 Phone number (supported by some platforms)
• 📄 ID card or passport (for KYC verification)
• 🤳 Selfie photo (required by some platforms)

For detailed steps, please view registration tutorial.

Main deposit methods include:

• C2C Trading: Use Alipay, WeChat, bank card to buy USDT from merchants
• Quick Buy: Platform recommended quick channel, slightly higher fees but convenient
• Bank Card: Directly purchase with bank card
• USDT Transfer: Transfer USDT from other wallets or exchanges

For detailed tutorial, please view deposit guide.

Major exchanges (such as Binance, OKX, Bybit) have relatively high security, taking the following security measures:

• 🔒 Cold wallet storage for most assets
• 🛡️ SAFU security asset fund
• 🔐 Two-factor verification (2FA)
• 📊 Real-time risk control system

But please note: Do not store large assets long-term in exchanges, it is recommended to use hardware wallets (such as Ledger, Trezor).

Fee comparison by platform:

Futures fees are usually lower, maker about 0.02%, taker about 0.04%-0.055%.

Password recovery steps:

1. Click "Forgot Password" on the login page
2. Enter registered email or phone number
3. Check verification code and verify identity
4. Set new password

If Google Authenticator is enabled, you also need to enter the Google verification code.

Withdrawal steps:

1. Enter "Wallet" - "Withdraw"
2. Select the cryptocurrency to withdraw
3. Enter withdrawal address and amount
4. Select network (TRC20 recommended, low fees)
5. Confirm information and complete verification

⚠️ Note: Be sure to verify the address before withdrawal, once transferred wrong cannot be recovered!

Suggestions for domestic users:

• Use OKX or Binance international site
• Use email when registering (Gmail recommended)
• Enable VPN to access some features
• Use C2C method to deposit
• iOS users need non-China region Apple ID to download APP

If you need help, you can view our registration tutorial.